Anyone in Matthews group that has an issue with the battery (or any other issue that needs immediate attention) - Please - e-mail me @
joe@joenorman.com - Our group now has an employee at Corporate - that handles all these issues. His name is Tom Kiklas. Tom will get a replacement sent (same day) if you follow the below procedure.
Send issues with the following format:
1. First and Last Name of the person with the problem or issue
2. inLife ID number of that person having the problem or issue
3. Brief description of the problem or issue
4. Correct shipping address
The battery issue is not inLife's fault. It is the manufacturer that shipped a batch that has about 1 in 10 that has a defective battery. The word is that this issue has been addressed with a better quality control policy at the manufacturer.
Hang in there gang - on the other side of the clouds - is a sun that is shinning!
